Our Total Quality Management Program
This program creates a uniform focus on meeting the needs of our client. TQM is an effective tool which assures the capability to control and continually manage our processes to effectively deliver the highest standard of service.
- Online Quality Assurance System
- Real Time Barcoding
- Online Nightly Supervisor
- BlackberryServices
- 24/7 Website Access For All Clients
Our Total Quality Management Program
This program creates a uniform focus on meeting the needs of our client. TQM is an effective tool which assures the capability to control and continually manage our processes to effectively deliver the highest standard of service.
- Online Quality Assurance System
- Real Time Barcoding
- Online Nightly Supervisor
- BlackberryServices
- 24/7 Website Access For All Clients
Quality assurance
Our digital Quality Management System is used to quantify performance based on your facility’s specifications. By uploading your facility’s specifications directly onto our handheld inspection device, we are able to measure our performance to your building’s specifications.
Exclusive to Hallmark – Reporting and Online Software is exclusive to Hallmark, and available to all our clients
Tracking and Reporting
We have an Advanced Bar-coding system that we use to accurately track employee movements in your facility. By discreetly placing barcodes throughout the facility, we are able to obtain accurate real-time data reporting completion of various tasks.
Communication
One of the fastest growing changes in today’s society is how people communicate. We have kept up with the times by creating a multi-technological communication system that is easily adaptable to changing technologies. From the smart phones provided to our operations managers, to the tablets that are used to execute quality assessments, we provide the necessary tools to give clients 24-hour access to the information they need, thanks to our exclusive Hallmark Onsite program.
We also work hard to help our clients educate their tenants of any changes or innovations that are in their building. We can create presentation, brochures and even setup information booths to help educated tenants about our products and services.
Equipment
We believe that to do a job right, you need the right tools, which is why we use the latest and innovative equipment the industry has to offer. We are continuously evaluating and investing in new and innovative technologies to bring to our clients – once we are satisfied that they will benefit their building. This is how we offer our clients chemical-free floor stripping, restoration and general cleaning for all surfaces. We bring the latest and best technology in the
Not only do we use the latest technology and equipment, we also make sure it is also safe and meets third party certifications.
- All our equipment meet third party sustainability criteria.
- We have developed our own customized barcode asset tracking system to track all equipment purchases and maintenance costs.
- We use certified mobile technicians who can repair most equipment issues when they occur.
- We have agreements with our manufactures and suppliers to provide 24/7 maintenance coverage, in conjunction with our own supply of extra equipment, prevents service disruption due to equipment failure.